Legal
Effective Date: April 16, 2026 · Last Updated: April 16, 2026
AlecRae wants every customer to feel confident trying the product. This page sets out our refund commitments, which are in addition to any statutory rights you may have (for example, the EU / UK 14-day right of withdrawal for distance contracts).
New paid AlecRae subscriptions (Personal, Pro and Team) can be refunded in full for any reason within 14 days of the first charge. There is no form to fill in — email [email protected] or cancel from Settings > Billing > Request refund. Refunds are processed to the original payment method within 5-10 business days.
If you cancel an annual plan after the 14-day window, we will refund the unused months pro-rata, less any free months that came with the annual discount and any applicable third-party fees already incurred on your behalf.
If you are a consumer resident in the European Economic Area, Switzerland or the United Kingdom, you have a statutory right to withdraw from your subscription within 14 days of purchase without giving any reason. To exercise this right, make a clear statement to [email protected] within 14 days. These rights operate in parallel with, not instead of, our 14-day money-back guarantee.
• Refunds beyond 14 days for monthly subscriptions where no specific statutory right applies.
• Accounts suspended or terminated for violation of the Acceptable Use Policy.
• Usage-based add-ons that have already been consumed (for example, API calls, sent email volume).
• Enterprise contracts governed by a signed master service agreement — refunds follow that contract.
Subscriptions purchased through the Apple App Store or Google Play must be refunded by the applicable store under their refund policies (we cannot issue refunds for those transactions ourselves). We will gladly help you navigate the process.
Email: [email protected]
In-product: Settings > Billing > Request refund
Include: the email address on the account, and the date of the charge.